Last updated: 13 February 2026
AfriGloss (Pty) Ltd ("AfriGloss", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website at afrigloss.co.za or use our services.
1. POPIA Compliance
AfriGloss is committed to compliance with the Protection of Personal Information Act, 2013 (POPIA). We process personal information lawfully, in a reasonable manner, and only for the purposes for which it was collected. We take appropriate technical and organisational measures to safeguard your data.
2. Information We Collect
We may collect the following personal information:
- Contact information: name, email address, phone number, and organisation name when you submit our contact or partnership forms.
- Usage data: pages visited, time spent on pages, browser type, device type, and IP address, collected automatically through cookies and analytics.
- Communication data: any information you provide when you email us or interact with our team.
We do not collect sensitive personal information such as race, religion, health data, or biometric data.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and partnership requests.
- Provide, maintain, and improve our language technology services.
- Send you relevant updates about AfriGloss (only with your consent).
- Analyse website usage to improve user experience.
- Comply with legal obligations.
We do not sell, rent, or trade your personal information to third parties.
4. Cookies
Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies (such as Google Analytics) to understand how visitors interact with our site. You can control cookie preferences through your browser settings.
5. Data Sharing
We may share your information with:
- Service providers: trusted third parties who assist us in operating our website and services (e.g. hosting, email delivery), bound by confidentiality agreements.
- Legal requirements: when required by law, regulation, or legal process.
We do not transfer personal information outside of South Africa unless adequate safeguards are in place as required by POPIA.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable South African law. When no longer needed, we securely delete or anonymise your data.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), secure hosting, and access controls.
8. Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your personal information.
- Object to the processing of your personal information.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, please contact us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
For any privacy-related enquiries or to exercise your rights, please contact:
Information Officer
AfriGloss (Pty) Ltd
Email: nthuseni@afrigloss.co.za